Ric Gibbey | Crain's

In this ongoing series, we ask executives, entrepreneurs and business leaders about mistakes that have shaped their business philosophy.

Ric Gibbey


Las Vegas-based Sting Alarm provides alarm monitoring and surveillance technology solutions to businesses and residential customers throughout the country.

The Mistake:

I've been in this industry for 25 years, and I can say in the beginning, the things I probably focused on the most were the processes and trying to put those processes in place and fine-tune them. Probably 10 years into my career I figured out the most important piece of the business is the people. I think when I started focusing more on the people and not as much on the processes, things started going in a much more positive direction.

[When you're first starting out], you think you know everything, right? And you create all these great processes and then you start hiring people and they just follow your lead. And then when you start really focusing on the people, then you start seeing that now it's a think tank of people creating the processes instead of just, "It's all my ideas and I think I've got the best ideas."

Then, I found out that when you find and hire the right people, the group of people will create better processes than you will ever create on your own. As a young leader, I thought, "If I just create a process – if I build it  –they will come," but that's not always the case. You need the people and then we as a team create the processes that will really fine-tune the organization.

What advice can I give a young business leader? Focus on the people who surround you.

The Lesson:

What advice can I give a young business leader? Focus on the people who surround you. If you hire the right people, manage the right people and surround yourself with the right people, the processes will come and they will work themselves out.  It took me longer than it should have to figure that out.

Follow Sting Alarm on Twitter at @StingAlarm.

Photograph courtesy of Sting Alarm

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